Terms Of Service

POLICIES

Please note that all of these policies are part of our terms and conditions, which you must agree to before booking an appointment. These are general policies that apply to most of our commercial shoots.

CANCELLATIONS AND RESCHEDULING

If you cancel or reschedule your appointment within the same day of your scheduled time, or if you reschedule while our photographer is on-site, a fee equal to 50% of your order total will be charged. If there are any non-refundable travel expenses (flights, rentals etc) those will be added on as well.

We greatly value your understanding, as last minute changes affect our abilities to plan for and accommodate all of our clients. These policies are only in place to ensure a smooth process for everyone. We ask that you please inform us of any changes as soon as possible, to allow us to best take care of your needs.

COPYRIGHT

All Media Produced shall be the sole and exclusive property of the Agency, including but not limited to all copyrights and other intellectual property rights therein, in perpetuity. All rights not expressly granted herein shall be reserved by the Agency. Modification of Media Produced and/or incorporation of Media Produced in any layout, concept, reproduction, or publication shall not constitute a Joint Work. The Agency shall have the sole power to enforce its copyrights and any other intellectual property, including without limitation all registration, renewal, and reversion rights, and the right to register and sue to enforce such rights against infringers. TB / Agency also reserves the rights to use footage and behind the scenes media for their own promotion and content creation (unless otherwise agreed upon).

LICENSING

After receipt of the Final Payment, we hereby grant to Client a non-exclusive, fully paid, and royalty-free right and license to use the Media Produced, subject to the following conditions (the “Limited License”). All Media Produced by Agency is owned by Agency and are protected by the United States Copyright Act.

Upon complete payment of all fees due from Client, Agency will grant Client a limited, non-exclusive, non-transferable license. It is incumbent upon Client to inform any third party, e.g. contractors, interior designers or homeowners, that Media Produced and videos can only be used by such third parties under licenses purchased from or granted directly by Agency. Client is required to contact the Agency if anybody wants usage of photos/videos for other purposes. If Client, or any other person or entity, wishes to make any additional uses of the Media Produced not covered in this Agreement: Client or other person or entity is required to obtain permission from the Agency and pay an additional fee to be agreed upon if necessary.

If a third party wishes to license our photos or videos of properties or travel destinations, they should contact us directly for rates.

Simple Version - We own copy-write to images or videos we produced & they should not be used in ways we didn’t agree on beforehand, or modified in any way by the client. Client is not allowed to use or sell the media we create in any ways including to other vendors unless that is agreed on + priced accordingly beforehand. If additional usage needs come up after the project is complete, please contact us and we can negotiate pricing for that new use.

TRAVEL FEES

Travel fees will be included in budget estimates and vary from project to project depending on needs. These might include the following: Mileage/Gas for local productions, Flights, Checked Bag Fees, Airport Parking, Crew Accommodations/Hotels, Car Rentals, Per Diems for Crew Meals, etc.

LOCATION ACCESS

By booking an appointment, you are confirming that you have the authority to give us access to the location/property, and that you have given proper notice to owners/tenants as applies to the property.

PERSONAL ITEMS

The property / location should be photo-ready when we arrive. We do not move any furniture or personal items left in the location and cannot be held liable for such.

SHOT SELECTION

Please arrange for a decision making representative from your team to be at the shoot. Please be advised if no decision maker from your team is not present at the shoot, we will select all angles and will not be held responsible for any additional requests. We are happy to accommodate one free round of editing revisions, after which time any additional edits will incur a fee. Please allow up to 72 hours for any re-edited or additionally requested photos to be delivered.

ONE-TIME REVISIONS

All our productions include a complimentary round of feedback for revisions. Additional changes / rounds of revisions beyond this will incur a fee.

ADDITIONAL EDITS

Any additional edits agreed upon during or after the shoot will incur additional editing / licensing fees. We are happy to accommodate your needs, and make the most out of every shoot, but any additional editing takes up additional time for our team.

DATA LOSS & BACKUPS

In the unlikely event of file loss before content is delivered, Agency will refund you the amount you paid for the lost content.

Once projects are delivered, you are responsible for downloading the media and backing it up on your own storage devices within 30 days of delivery. Although we do store some projects, we can’t keep every file forever.

REFUNDS

Partial Deposit is due up front to confirm booking & full payment is due before final delivery of the Media Produced.

Due to the nature of digital photography & videography media, once sent, cannot be returned; Agency has a strict NO REFUNDS POLICY. Once a transaction has been completed (the shoot has occurred and media has been delivered) it is then considered non-refundable. We will always do our best work but cannot provide refunds if client simply does not like how the project came out. The team still did the work and deserves to be paid.